Imprint / Privacy Policy

Valid from: 03.03.2023

imprint

DIDAHEI.SHOP
Stephen Meyer
Miguel Nieto Area
Bohnerenstrasse 18
CH – 3800 Unterseen
Email: info@DIDAHEI.SHOP

DIDAHEI.SHOP Privacy Policy

Your privacy is important to us. We always want to be open and transparent when it comes to processing our customers' data. In this data protection declaration we describe which personal data we collect, why we collect this data and how we process it. We also explain how you can review, correct or delete your personal information if you wish.

We collect personal data in order to provide you with better services. This includes, for example, the optimization of our website, the adaptation of our products to customer needs or individualized customer communication and personalized offers. This way you will receive advertising about products and topics that interest you instead of general information. By collecting your personal information, we can also facilitate the shopping process and access services so you can find what you're looking for faster.

Who is responsible?
 DIDAHEI.SHOP, Stefan Meyer and Miguel Nieto Area, Bohnerenstrasse 18, CH - 3800 Unterseen, is responsible for the collection and processing of your personal data in Switzerland.

What is personal data?
Personal data is any data/information about an identified or identifiable physical person.

In other words, it is any information that can be directly or indirectly linked to an individual. This could be a name, address, phone number, location, and even pictures and IP addresses. If we collect personal data about you in connection with your visit to our website or as part of our services, we make sure that there is a sound legal basis for this. So you always know what kind of information we collect and why.

What personal data do we collect?
We collect and process personal data in many different situations and for different purposes. If you visit our websites DIDAHEI.SHOP, buy our products online in a DIDAHEI.SHOP, contact our customer service or communicate with us via the available channels, we collect information in order to improve our offer for you.

We also receive personal data from third parties. In all cases, data we receive from third parties is treated with the same care and security as any other personal data.

If you do not provide personal data requested by us, it may not be possible for you to visit all areas of the DIDAHEI.SHOP website and to benefit from the advantages of privately registered DIDAHEI.SHOP customers. In such a case, we may also be unable to respond to your inquiries or to provide you with our services.

The information we collect depends on what information is required to provide a particular service. For example, we need names, addresses, payment information and other contact information in order to be able to deliver an order in our online shop.

  • Further information on data protection
  • The information we collect in certain situations includes the following:
  • Name and contact information – first and last name, home address, shipping address, billing address, phone numbers, email address.
  • Demographics – date of birth, gender, size of your household, preferred language.
  • Preferences – preferred shopping habits.
  • Payment Information – credit card and bank information.
  • Information about devices and device usage – session data about visits to our website, mobile apps or services on internet platforms, multimedia portals and social networks, including duration and frequency of visits, language and country settings, information about your browser and your Computer operating system, IP addresses.
  • Location information – location data through the use of mobile devices.
  • Customer activity – contact information, proof of purchases, shopping habits information, customer service information and any information transmitted in connection with contacting customer service, including voice recordings.
  • In many cases you can control what data we collect by changing your online settings. This includes consent to receive marketing materials and your cookie settings.

When do we collect personal data?

  • When you purchase products and services from us online or over the phone.
  • When you visit our website or use one of our mobile apps. Our website also uses cookies. To learn more about cookies and how to manage them, we refer to our cookie policy below this text.
  • If you register as a private registered DIDAHEI.SHOP customer
  • When you contact us or we contact you to participate in surveys, contests or promotional events
  • When you contact our customer service team online or by phone.
  • When you interact with us on social media (by mentioning/tagging us or contacting us directly)

How we use cookies

Why is?

Do you want to learn more about cookies? Then you are exactly right here. This cookie policy explains what cookies are and how they are used. Read the policy to find out what kind of cookies we use, what information we collect with cookies, what that information is used for and how you can control the collection of data through cookies. For more information on how we use, store and protect your personal data, please refer to our privacy policy.

What are cookies?

Cookies are small text files that are stored on the browser or hard drive of your computer or mobile device when you visit a website or open an application. Cookies serve to make your user experience on our website as pleasant as possible. They save your preferences so you don't have to keep re-entering your details. Cookies also enable us to improve our website and show you relevant advertising, offers and product recommendations with your consent.

This policy is about cookies. But that's just one of the tracking technologies used on websites and mobile applications. These technologies include pixels, tags, iBeacons, JavaScripts, mobile identifiers, HTML5 local storage, local shared objects and fingerprinting. These technologies can be used in parallel with cookies for similar purposes. To keep this policy reader-friendly, we only refer to cookies.

There are different types of cookies. Some cookies come directly from our website and others from third parties who set cookies on our website. Data collected by cookies set by us is also processed by us. Third party cookies collect data either on our behalf (such as analytics or other technology providers) or for their own purposes (e.g. social media cookies).

Cookies are stored in your browser or on your device for different lengths of time. Session cookies are deleted from your computer or device when you close your web browser. Persistent cookies remain stored on your computer or device until they are deleted or until they reach their expiry date.

What kind of cookies do we use and how do we use them?

  1. Strictly necessary cookies

Some cookies are necessary for the website to work for you. These cookies perform various activities that are necessary for you to be able to navigate the website and get the most out of its functionalities.

Strictly necessary cookies enable:

- filling in forms

- Adding products to your cart and secure checkout

- the processing of your payment and order

- remembering your privacy preferences

- displaying the correct page for the device you are using

Without these cookies, parts of our website simply would not work properly. Strictly necessary cookies cannot be deactivated in the cookie settings.

1.Performance Cookies

These cookies let us know how you use the website and they help us to improve the website. For example, they enable us to determine the number of visitors and to see how visitors move around the website. This allows us to improve the functionality of our website, for example by ensuring that users are finding what they are looking for and that the page does not take too long to load. By analyzing how you use our website, we can also solve problems that arise and monitor our own performance.

Performance and analytics cookies can be disabled in the cookie settings.

2. Functional cookies

These cookies remember your preferences, which allows you to customize your experience on our website. This allows the site to remember you, redirect you to the DIDAHEI.SHOP homepage, and provide other features while you browse the site for inspiration for your home.

Functional cookies can be deactivated in the cookie settings. If you disable these cookies, some features on the website may look strange or not work.

  1. Targeting Cookies

These cookies are used to show ads that are relevant to you and can measure the effectiveness of our advertising campaigns on third-party websites. These cookies are set on our website by our third party service providers. They may save your surfing behavior and can be used to learn more about you, such as your age and gender. The information these cookies process relates to your activities and interests and is used to make advertising on other sites more relevant to you.

We use the data collected by targeting cookies to make marketing as relevant to you as possible. For example, if you've added a bed to your shopping cart, we'll send you an email to remind you (if you've consented to email marketing). Or if you've looked at certain products, we'll send you offers on similar products or other products that you might like.

Some social media cookies are used for advertising purposes. You can also track your browser outside of the DIDAHEI.SHOP website to better understand what you are interested in. We also use social media cookies to show you our products when you visit social media platforms.

We use the Salesforce and Adform data management platforms to collect device and behavioral data about how our websites and other digital touchpoints are used. This information is used to build audiences for online advertising. The aim is to ensure that we advertise relevant products and services at the right time. A target group can be defined, for example, by interests (views of kitchen products) or demographic data (age, gender). If you do not want to see personalized advertising, you can disable advertising cookies in our cookie settings.

If you disable these cookies, you will still see ads, but they will be more general.

How can you control the use of cookies?

We want you to be in control of your privacy. At the bottom of every page you will find a link to the cookie settings. The cookie settings menu (also known as the privacy preference center) allows you to choose the types of cookies you want to allow. Please note that the settings apply separately for each DIDAHEI.SHOP country. This means that you have to change the settings if you visit or are on the DIDAHEI.SHOP website of another country.

You can also change your browser settings that apply to all websites you visit. Different browsers allow different types of control. In general, your browser gives you the option of accepting, deactivating or deleting cookies at any time. This also applies to cookies from providers used by the owners of a website, ie third-party cookies or those from specific websites. Each browser's website should have instructions on how to change the settings.

You can find more information at: https://www.aboutcookies.org/how-to-delete-cookies/

If you want to centrally control third-party advertising cookies, you can find more information here: https://www.youronlinechoices.com/

If you block cookies on our website, you may not be able to visit certain areas of our website and certain functions and pages will not work optimally.

Do third parties place cookies on DIDAHEI.SHOP?

Third parties may place cookies on DIDAHEI.SHOP.com. Below we have listed the main third-party cookies that we use. Please note that this is not a complete list.

Cookies from Google

  • Google Analytics
    • It is a performance cookie that collects data about how our website is used (how much time users spend on the website, what they click on, which areas are visited most often, how good the shopping experience is, etc.) . If you log into your Disdahei.shop account or open an e-mail in your browser, we can also associate data that we have collected about your visits with you and use this data for advertising and personalization purposes. If you disable the targeting cookies, you prevent this process, even if the Google Analytics cookie is still enabled as a performance cookie.
  • Google Maps
    • Google Maps is used to know where you are on our site from in order to show you the correct language directly. To make this possible, Google collects search terms, IP addresses and geographic coordinates on our website. This data is subject to Google's privacy policy: https://www.google.com/policies/privacy/
  • Google AdWords
    • It is a targeting cookie that helps us measure the performance of DIDAHEI.SHOP search engine advertising via Google.
  • Google DoubleClick
    • This is a targeting cookie that we use to measure the effectiveness of our advertising campaigns. This allows Google to show our ads on other websites based on your activity on our site and interaction with our ads.
    • You can change your preferences regarding the ads you see on Google here: www.google.com/settings/ads
    • You can control and disable Google advertising and other third-party cookies here: https://www.youronlinechoices.com/ch-de/
  • Google Dynamic Remarketing
    • It is a targeting cookie and a performance improvement cookie. It enables us to show relevant advertisements to users who have visited our website.
    • You can learn more about this and change your preferences here: https://www.google.com/ads/preferences/html/opt-out.html
    • You can control and disable Google advertising and other third-party cookies here: https://www.youronlinechoices.com/ch-de/
  • Google Tag Manager
    • It is a performance cookie that helps us manage the technologies and cookies used on our website.

Facebook cookies:

Other social media cookies (like Instagram and Twitter)

  • We use social media buttons on our website that allow you to share content and interact with your networks on platforms such as Facebook, Instagram, Tiktok and Twitter. These social media platforms may set their own cookies on your device. We have no control over the settings of these cookies. For this reason, we recommend that you visit the websites of these social media platforms for more information about their cookies and how to manage them.

Tealium Tag Manager

It is a performance cookie that helps us manage the technologies and cookies used on our website.

Hotjar Cookie

It is a performance cookie that can track or record your surfing behavior while you visit our website. We use this cookie to identify problems on our website and to improve your experience. No identifiable personal data is collected or processed.

Optimizely cookie

It is a performance cookie that tracks your surfing behavior while you visit our website. We use this cookie to identify problems on our website and to improve your experience. No identifiable personal data is collected or processed.

Akamai cookie

It is a performance cookie that helps us ensure that content on our website is displayed correctly and that our servers are optimized so that your pages load as quickly as possible.

MovableInk

It is a targeting cookie that allows us to personalize marketing materials and campaigns (subject to your consent) to show content relevant to you.

exact day

This is a targeting cookie that we use to measure the effectiveness of our advertising campaigns.

flow box

It is a targeting cookie that distinguishes between users and sessions and collects statistical data related to interaction with Instagram posts shown on the website.

adform

This is a targeting cookie that is used to show you advertisements from DIDAHEI.SHOP outside of the DIDAHEI.SHOP website and that measures the effectiveness of these advertisements.

Changes to this Policy

We may update this policy from time to time. If we make important changes, we will let you know. However, read the policy regularly to stay up to date.

How is your personal data used?
 We use the personal data that you have provided to us or that we have collected to offer you the best possible service and shopping experience.

We may process your personal data for one or more purposes. We ensure that there is an appropriate legal basis for processing your data for each purpose.

More information about the purposes for which we use your personal data.

More information about our intended use

To be able to offer you our products and services

If you buy our products or request services from us, we use your personal data. If you buy a product on our website or via our app, we use your data to offer you the best possible service and shopping experience and to deliver the products to you. We also need to process your data in order to process online payments. We also need to process your data for services such as customer service, delivery, van rental, planning and assembly services.

We may also use your information to measure how satisfied our customers are with the products and services we offer. This could relate to the quality of our products and deliveries, the availability of our customer service, or our response to social media inquiries.

We use our contractual agreements with you as the legal basis on which we collect and process your personal data when you place an order for products and services. Sometimes we rely on our legitimate business interests (for example, to measure customer satisfaction and resolve customer issues). This happens, for example, in the cases listed below.

For administrative and internal business purposes.

We may use your personal information for our internal business purposes, such as improving our website, products and services, or identifying user behavior. We may also use your information to monitor usage of our website and to ensure that our website is most effective and relevant to you and your device and to your default preferences (e.g. language preferences and location of nearest store).

It is in our legitimate business interest to use your personal information in this way. For example, we want to ensure that our website is user-friendly and works well, and that our products and services are efficient and of high quality. We also want to make it easier for our customers to interact with us. When we are relying on our legitimate interests, we always make sure that we balance those interests against your rights.

Regarding our profile centers for private and business customers

We use your personal data to customize and improve your experience with DIDAHEI.SHOP in order to:

  • send you marketing materials by SMS, post and email if you have given us your consent to do so,
  • process your login information, account activity and purchase history in order to analyze your purchase behavior. This may include information about products you've viewed, past transactions, and products you've added to your shopping cart. This allows us to provide a browsing experience that is relevant to you,
  • in some cases we send certain offers to our customers based on their purchases on the DIDAHEI.SHOP website or on certain occasions such as your birthday,
  • may send you special offers based on your purchases on the DIDAHEI.SHOP website for your birthday or other occasions,
  • measure the effectiveness of our advertising and marketing campaigns.

To customize your shopping experience and improve our operations

We use your personal data to:

  • allow you to create a profile on our website, which allows you to buy DIDAHEI.SHOP products and services online, so that you do not have to re-enter your personal data every time,
  • send you marketing materials via SMS and email,
  • analyze your buying behavior. This may include data about products you've viewed, past transactions and products you've added to your shopping cart. This allows us to provide a browsing experience that is relevant to you.

It is in our legitimate business interest to use your personal information in this way. We do this to improve your shopping experience with us. This makes it easier for you to find the products and services you're looking for, rather than clicking through products or services that aren't relevant to you.

We will only send you marketing materials via email, post and SMS if you have expressly consented to receiving these communications. You can opt out of receiving these communications at any time by clicking the link at the bottom of each email, by following the instructions in the SM, or by visiting your online profile.

To enable your participation in competitions and events

It is in our legitimate interests to administer and track competitions and events, including, for example, confirmation of participation, questions to participants or information about winners.

To ensure the safe operation of our systems

In order to be able to offer reliable and secure systems, we regularly update the technologies that enable our customers to visit our website, shop in our online shop or use our mobile app. In order to better understand and improve the services we offer, we monitor and analyze the behavior of our customers. We also monitor our systems to prevent unauthorized access or unlawful use of our services.

It is in our legitimate business interests to collect information, improve existing products and services, and develop new products and services. It is also in our legitimate interest to monitor our systems to ensure their security.

To comply with our legal obligations

In some cases, we may need to process personal data to comply with our legal and compliance obligations related to product safety, regulatory decisions, accounting, tax or other requirements.

Cookies and Similar Technologies
We use cookies and similar technologies on our DIDAHEI.SHOP website. Cookies are small files that are placed on the device you use to visit our website, such as a computer, tablet, smartphone or smartwatch. When we refer to cookies below, we also mean other similar technologies.

Cookies enable us to recognize your web browser. This means you don't have to constantly enter your data, make selections, add products to your shopping cart or change your settings. It also means that we can improve the performance of our website and better understand visitor behavior. Third-party providers collect information about your browsing behavior so that they can show relevant and customized advertising across multiple websites.

You can see the cookie policy of DIDAHEI.SHOP above.

You can find out more about our use of cookies in the cookie policy.

Disclosure of Personal Data
In some cases we make your data available to third parties. However, we never sell your data to third parties. If we work with external companies that offer services and need to process personal data for this, they may only process your data for the purposes specified by DIDAHEI.SHOP. They can therefore not use this data for their own purposes or make the data available to other parties. It is also possible that we are legally obliged to make your data available to government authorities or other parties. In all cases, we only disclose data when legally required to do so.

When we use third-party payment providers, we may provide payment history information in addition to the personal information needed to complete the payment. With certain payment methods, such as payment on account, the transmitted information may be used for credit checks. As is the case with other external parties, payment providers may only use personal information for the purposes set out in this privacy statement.

We may provide your personal information to other DIDAHEI.SHOP companies for the purposes set out in this Privacy Policy. These companies can then use your personal data in their own interests for the same purposes as we do. In particular, DIDAHEI.SHOP companies can use your personal data for personal analysis of customer behavior and for direct marketing activities in their own interest. DIDAHEI.SHOP employees only have access to your personal data to the extent necessary to carry out their duties.

If a provider is located in a country whose applicable laws for the protection of personal data are not comparable to Swiss laws, DIDAHEI.SHOP always requires that the provider meets the requirements of Swiss laws.

Finally, we may share your personal information when we deem it necessary to comply with applicable laws and regulations. This applies in connection with legal proceedings, requests from responsible courts and authorities or other legal obligations to protect and defend our rights and property.

Ensuring the security of your personal information
We take appropriate technical and organizational measures to protect the confidentiality and integrity of your personal data. We protect your personal data against unauthorized and accidental destruction, accidental loss, technical failure, falsification, theft or unlawful use, and against unauthorized modification, unauthorized duplication, unauthorized access or unauthorized processing.

However, you should be aware that the transmission of information over the Internet and other electronic media involves certain security risks and we cannot guarantee the security of any information so transmitted.

For how long do we store your personal data?
We store your personal data for as long as we deem necessary or necessary to comply with applicable laws or for as long as necessary to fulfill the purposes for which it was collected. The duration of storage depends on the type of data. In some cases we are legally obliged to store the data for a certain period of time.

We delete your personal data as soon as they are no longer needed.

Access, rectify or delete your data
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, you can contact us using the contact information below.

If any information is incorrect, we will update it upon your request.

You can also ask us to delete your data and never use it again. If you have given us your consent to use your information for marketing purposes, you can withdraw this consent at any time.

In some cases we may have a legal obligation to hold data for which you have withdrawn your consent.

Please note that deleting your data may limit the services we can offer in relation to products, e.g. B. in the absence of proof of guarantee.

Complaints and Regulatory Authority
If you believe that we have not processed your personal data correctly, you can contact us at any time. The FDPIC (Federal Data Protection and Information Commissioner) is responsible for law enforcement and monitoring in connection with data protection in Switzerland. Complaints can be addressed to the FDPIC. You can find the contact information for the FDPIC at https://www.edoeb.admin.ch/edoeb/de/home/der-edoeb/kontakt.html or by phone on +41 (0)58 462 43 95.

How to reach us
If you have any questions about our privacy policy or the information we hold about you, please feel free to contact us:

  • By email: info@DIDAHEI.SHOP.com
  • You can reach our customer service via the contact form
  • Or in writing to:

DIDAHEI.SHOP
 Stephen Meyer
Bohnerenstrasse 18
3800 sub-lakes

Changes to the Privacy Policy
This privacy policy may be updated, supplemented, or otherwise adjusted from time to time without prior notice. If we make important changes, we will let you know. However, read the privacy policy regularly to stay up to date.

Valid from: 03.03.2023